|
|
|
|
Todd M Robinson
|
Personal Information
|
|
|
|
|
n Nationality: Australian n Date of Birth: 10/8/1975 n Place of Birth: Australia |
|
|
Education |
||
|
|
1999- 2000 University of Sydney Sydney NSW Bachelor of Arts / History, Government 1999 Feb Microsoft Certified Professional ID. SP 1915419 Network Essentials 1994 - 1998 Wollongong University Wollongong, NSW
Bachelor
of Science / Biomedical Science
1993 - Northgate High School Walnut Creek, CA, USA Diploma
of Graduation |
|
|
|
|
|
Employment History
2000 July – 2000 January Australian
Associated Press (AAP) Newscentre
Sydney Australia
Information Analyst
· Information Analyst to meet the media monitoring needs of clients, many of which were blue chip companies.
· Wide range of print media specialising in IT/media field.
2000 June - 2000 Dec NSW
Parliamentary Sydney Australia
Internship - MLC Patricia Forsythe (Shadow Minister for Education and Training)
· Within the first internship program between NSW Parliament and University of Sydney, I conducted a research report for Patricia Forsythe on Special Needs Education.
· Conducted interviews, assisted in research and policy formulation.
1998 Sept -1999 Jan University of Cape Town Cape Town South Africa
Server Operator
· NT Server 4.0
maintenance of primary and backup servers. Technical Support of Office 97
Skills include:
·
Technical support: NT
server 4.0, Office 97
·
Working within both a
group and on an individual level to solve network and application problems for
network users
·
Supervising group,
Problem solving, Customer service, Prioritizing and Organizing workload.
·
Oral and written
communication skills.
1997 Aug - 1998 Feb Datacom, Microsoft North Ryde, NSW
Microsoft Technical and Customer Support
Analyst
· Technical Support in operating systems: NT Server 4.0 Windows95, Windows 3.1.
· Technical Support in applications: Microsoft Office 97 (Outlook, Word, Excel, PowerPoint), Microsoft Office 95 (Word, Excel, PowerPoint), Microsoft Exchange, Microsoft FrontPage 98, FrontPage 97, Publisher 97, Publisher 95, Picture It! 2.0, Picture It! 1.0, Money 97, Money 95, Works 4.0, Works 3.0, Creative Workshop 2.0, Direct X 5.0, Direct X 4.0 Microsoft Games, Microsoft Multimedia.
· Technical Support in Microsoft Hardware: Intellipoint Mouse, Trackball Mouse, Force feedback Joysticks, and Sidewinder Joysticks.
Skills include:
· Technical Support in Microsoft Products above.
· Customer Support, Problem Solving, Organisational Skills
· Oral communication at end users level of expertise
· Logging and Data entry of all calls taken
1997 Jan - 1997 Aug Wang, Microsoft Belrose, NSW
Microsoft Technical and Customer Support
Analyst
· Technical Support in operating systems: Windows95, Windows 3.1.
· Technical Support in applications: Microsoft Office 97 (Outlook, Word, Excel, PowerPoint), Microsoft Office 95 (Word, Excel, PowerPoint), Microsoft Exchange, Microsoft FrontPage 98, FrontPage 97, Publisher 97, Publisher 95, Picture It! 2.0, Picture It! 1.0, Money 97, Money 95, Works 4.0, Works 3.0, Creative Workshop 2.0, Direct X 5.0, Direct X 4.0 Microsoft Games, Microsoft Multimedia.
· Technical Support in Microsoft Hardware: Intellipoint Mouse, Trackball Mouse, Force feedback Joysticks, and Sidewinder Joysticks.
Skills include:
· Technical Support in Microsoft Products above
· Customer Support, Problem solving, Organisational Skills
· Oral communication at end users level of expertise
· Logging and Data entry of all calls taken
Achievements
Golden Key National Honours Society, University of Sydney Chapter. (Top 15% of course)
Referee
on request.